Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS


Why is STP better than the competitor brands?

The main difference with our SYSTEM compared to the competition, is we’re the only brand that offers pre and post hair removal solutions packaged for convenience. We’re the first and only end to end hair removal system formulated for men’s skin specifically to help eliminate irritation, bumps, and ingrown hair. Our core 2-Step system has built-in skin therapy to soothe, purify, and hydrate the skin during and after the hair removal process.

Hair removal is really all about the skin so it is important to prep and care for the skin before, during and after hair removal sessions. You can learn more here; https://www.smoothtechpro.com/blog/the-art-of-mens-body-hair-removal/

 

Our Pre-hair removal solutions include SCRUB & EXFOLIATOR Tools to purify your skin with a hydrating body wash free of all skin enemies (Dyes, Fragrances, Harsh Alcohols and other synthetics). Also designed to restore your skin’s ph level back to a natural state.

 

Our Post-hair removal tools include: REDUCE & PREVENT; these are solutions that are critical to your skins health. Both soothe and help eliminate irritation, bumps and ingrown hair. They also stimulate new collagen, help slow down new regrowth (much like laser without the limitation and pain of laser).

 

* REDUCE works to disable only the actively growing hair which is typically about 25% of a certain area. Hair grows in 3 phases; Anagen (active growth phase), Catagen (transition phase) and Telogen (resting phase) so REDUCE DOES NOT work on the hair in its resting phase. Much like laser removal you must have several sessions (around 5 to 7 ) with SmoothTech Pro to realize the benefits and again you must be consistent with DAILY use.

 

 

Comparing our removal tools

 

ELIMINATE ST1 is an organic lotion designed to hydrate and moisturize men’s skin vs. Veet, Nad & Nair that are creams that contain fragrances and other ingredients/chemicals that are not friendly to men’s skin) (products known to dry out skin/ originally created for woman with lower ph levels) Veet, Nair Nads, are designed for speed; single action to remove hair only, not really worrying about the effects on the skin. They typically remove hair faster than ELIMINATE. Why?

 

ELIMINATE (our lotion) creates an additional barrier for the skin that helps prevent (TEWL) transepidermal water loss which is key to maintaining healthy looking skin which is what hair removal is all about. We’re not as fast but we don’t damage the skin, we nature the skin with built-in skin therapy. We’re all about prevention and correction, so by using our products you actually can correct other skin issues, including back acne, ingrown hair, bumps irritation, dry patches etc. A lot of people don’t realize the extra benefits they receive with our products, because they are typically only concerned with removing the hair. Once your skin is exposed, you should want it to look good, so you should want a system designed for men’s skin which is what STP is. 


How old do you have to be to use this product?

We recommend that you be at least 18 or older to use this product and website.


Is your product safe for tattoos?

STP is made with naturally derived ingredients and is very ink friendly and will NOT affect your tattoos


What are the benefits of using STP verses shaving?

STP’s hair removal lotion dissolves hair below the skin’s surface and also removes impurities, exfoliates and moisturizes the skin. This leaves you with healthy SMOOTH stubble free skin that last for weeks. Shaving only lasts 1 to 2 days, cuts the hair above the skin leaving it feeling rough and stubbly. Shaving can also lead to bumps, acne and other skin issues.


Does your lotion smell?

All products have a scent but our proudt is virtually odorless. Part of the STP appeal is our ability to remove virtually all of the smells typically associated with depilatories. We use naturally derived ingredients and remove all of the bad stuff including fragrances and harsh chemicals that smell and are bad for your skin.


Will your lotion burn me?

No. As long as you follow all warnings and directions our hair removal lotion will not irritate or cause any skin burns. Of course not everyone’s skin is the same so we always recommend that you perform a small test patch before commencing a full session. Make sure your skin is hydrated especailly the areas you plan to remove hair to prevent any type of irritation. A great pre-hair removal hydration solution is Spectrum Organic Coconut Oil. It's all natural and is a great moisturizing tool for men. 


I used your product and I have a patchy look? What happened?

The product works but there are a small percentage of first time users that use ELIMINATE ST1 wrong, with the most common mistake of not leaving the lotion on long enough. Rule of thumb is if the hair did not come off, you didn’t leave the lotion on long enough. Our directions are very conservative and are for the average user; fine to combination hair, so if you fall outside the average and have thicker coarse and or grey hair, you will need to leave the lotion on probably longer than the suggested 18 minute limit. In other words use the time suggestions as guidelines only and listen to your body and hair growth patterns to determine the right duration time. Simple fixes that we can help with. The only other issue is not applying a thick enough layer and or not realizing you may have dry patches that absorbs the lotion quicker making the lotion a little less effective in those areas. Remember ELIMINATE ST1 is all natural and has multiple benefits the most being that it doesn’t break down the water-band keratin in the skin only the protein keratin in the hair. Nair Veet and other competitive brands are single action and remove hair a bit faster but they contain ingredients and some chemicals that are harsh on men’s skin. These ingredients and chemicals are damaging and are known to dry out the skin which can lead to other skin issues. The competitive brands also lack important skin car ingredients that are necessary to maintain healthy looking skin.

 

REDUCE ST2 is clinically proven and is just like laser without the limitations; see below

 

* REDUCE works to disable only the actively growing hair which is typically about 25% of a certain area. Hair grows in 3 phases; Anagen (active growth phase), Catagen (transition phase) and Telogen (resting phase) so REDUCE DOES NOT work on the hair in its resting phase. Much like laser removal you must have several sessions (around 5 to 7 ) with SmoothTech Pro to realize the benefits and again you must be consistent with DAILY use.

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I waited the entire 10-18 minutes but no hair was removed why?

Rule of thumb is if the hair did not come off, the lotion was not left on long enough. Much like all depilatories, it takes time to break down the keratin protein in the hair. Our instructions are very conservative and are geared for the average user who has fine to combination hair. Hair grows in 3 different phases; active, transition and resting with the resting phase being the hardest to remove. If you have thicker, coarse and or greying hair you need to ignore the time suggestions and you will need to apply the lotion and wait until the hair is ready to be removed. In some cases this may be 25 minutes but time will vary based on individual growth pattern and hair quality.  Rest assured the product works, you just may need to leave it on double the time suggested on the bottle. 

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Does STP have any expiration dates?

No. there is no expiration date on any STP products. However it is recommended to replace STP ELIMINATE ST1 9 months after opening. 


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What is your return policy?

Every member has a 30 day money back guarantee policy with every full priced order. If you’re not completely satisfied for any reason, you simply keep the product and we will issue a full refund minus your shipping, handling and transaction fees. We have the right to determine if the reason is reasonable and we have the right to make sure our products were used correctly before issuing a refund. Promotional & Bundle Restrictions Purchasing SmoothTech Pro for rewards or using a special promotional code or referral credits? We do have some special restrictions for such purchases below. • Any purchase made with a promo code in excess of 10% is considered a final sale and is not eligible for a refund. We will always replace (FREE OF CHARGE) any product that is damaged, lost or may not meet a certain standard. • Because rewards points and incentives are distributed immediately, and cannot be manipulated by SmoothTech Pro, we are not able to accept returns or extend refunds on such purchases. • All bundles and trial/travel special offers are also non-refundable and non-returnable. Please note that each membership bundle is a one-time transaction at a significantly reduced rate. Any damaged products will of course be replaced. • All Subscription orders are heavily discounted as a reward to our members for their commitment to future orders. Since there are no minimum requirements, no minimum fees and no penalties for cancelling a plan, we consider a discounted order a final sale which is not eligible for a refund or return. We will always replace (FREE OF CHARGE) any product that is damaged, lost or does not meet a certain standard. If applicable, we will also substitute comparable products. Auto Ship refund policy: All recurring member orders that ship are considered final sales, as an STP member we will always send out a reminder email 10 days prior to all shipments to prevent any unwanted charges or shipments. If no action is taken within that time period (3 days to cancel prior to shipping date), this will be considered an authorized shipment based on the terms and conditions agreed to upon enrolling into the auto-refill program. Other returns: Buyers remorse, please note that if you change your mind after you order, plesase notify us immediately prior to us shipping the product. If you notify us after a product has been shipped, chances are we will not be able to accept any returns for a refund even if the product has not been open or used. We do our best to ship product immediately so we trust that you've done your research in deciding which product(s) to purchase. Last updated [1-16-16]

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Is STP safe for all skin tones, skin types and hair colors?

Yes STP was designed to be effective and safe for all skin tones, all hair colors including true ginger and platinum blonde and all skin types- dry, oily, combination, normal and sensitive.  Please note, for thicker coarse and or greying hair, results will probably take longer. Also members who have previously shaved for excessive years may experience slower results as well. 

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What is Water Magnet and NMF Technology? 

STP incorporates a unique preparatory blend of key vitamins and humectants that attracts, retains and locks in moisture. The combination of these key ingredients hydrates, boosts and forms barriers to protect and nourish the skin. This also allows our ingredients to smart target the protein keratin in the hair while protecting the skin. This is a game changer!!!!

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What are your shipping procedures?

We currently offer a domestic flat shipping rate and an International flat shipping rate. This allows members to ship multiple products at a low cost. The majority of orders ship via USPS Priority mail, which delivers between 2 and 3 business days. All International orders ship via USPS First Class mail which delivers between 4 to 5 business days.

Currently we only ship to the United States, Canada, the United Kingdom, Australia, and New Zealand. However, we have recently partnered with Puffle to allow our customers to get our products anywhere in the world. If you are located outside our currently available shipping countries, please visit Puffle to order our products.

 


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I noticed when I use STP in the winter time, it takes longer to remove the hair, why is that?

Air temperature, altitude and air quality may have an effect on product performance. If there is a lot of humidity in the air or if the air is dry (caused from a heating system used in the winter time) then STP ELIMINATE ST1 may need to be left on a bit longer. You may also need to apply more REDUCE onto your skin to keep it hydrated as well. In these conditions, it's best to keep the skin hydrated for better results. 


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Can STP be used on ALL body parts including the private area? 

That’s a popular question. We have 2 products that have limitations; ELIMINATE ST1 which CANNOT BE USED on the GENITALS (or as we say the bat and balls) FACE and HEAD.  As for the butt area anywhere around there with the exception of the actual butt hole (sorry to be direct). SCRUB also is a BODY WASH only, it is not to be used on the HEAD because it has a mild hair minimizer ingredient to help manage body hair that you want and work with our REDUCE solution to minimize the regrowth you don’t want. All of our other products, REDUCE & PREVENT can be used all over the body including the FACE and HEAD if you remove that hair and want to manage your regrowth in between your hair removal methods. We have a lot of customers who just purchase REDUCE to manage their regrowth between their facial and head shaving sessions. 

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How do your e-gift cards work? 

Here are terms of our gift certificate.

-          1. Purchas: e-Gift Certificate may be purchased at www.SMOOTHTECH|PRO™.com/giftCertificates or by clicking here. In order to purchase an e-Gift Certificate you will need the following information, including but not limited to, recipient email address, recipient name, and a valid credit certificate. A SMOOTHTECH|PRO™ e-Gift Certificate will be emailed to the recipient on the scheduled delivery date. The purchase of an e-Gift Certificate is non-refundable or cancellable.
2. Use. In order to use an e-Gift Certificate the recipient must be a member of SMOOTHTECH|PRO™.com

3. Expiration. SMOOTHTECH|PRO™ e-Gift Certificates do not have an expiration date.
4. Limitations.  e-Gift Certificates may only be used on the SMOOTHTECH|PRO™ website, toward the purchase of eligible products. If a purchase exceeds the amount of the e-Gift Certificate, the balance must be paid with a credit certificate or other available payment method;

a. e-Gift Certificates cannot be used to purchase other e-Gift Certificates;
b. SMOOTHTECH|PRO™ discount codes cannot be applied to e-Gift Certificate purchases;
c. e-Gift Certificate recipient email cannot be the same as purchaser's;
d. e-Gift Certificates cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law.
e. Unused e-Gift Certificate account credits may not be transferred.

 

7. Policies. e-Gift Certificates and their use are subject to these terms and conditions as well as the terms and conditions and privacy policies located at http://www.SMOOTHTECH|PRO™.com/help/terms. SMOOTHTECH|PRO™ may provide e-Gift Certificate purchasers with information about the redemption status of e-Gift Certificates.
8. Risk of Loss. Please safeguard your e-Gift Certificate. The risk of loss and title for e-Gift Certificate pass to the purchaser upon our electronic transmission to the purchaser, recipient or delivery to the carrier, whichever is applicable. If your e-Gift Certificate is lost or stolen and you have proof of purchase, SMOOTHTECH|PRO™ (in its sole discretion) may issue a replacement for the balance shown on its records. SMOOTHTECH|PRO™ is not responsible if an e-Gift Certificate is lost, stolen, destroyed or used without your permission.
9. Limitation of Liability. SMOOTHTECH|PRO™ AND ITS SUBSIDIARIES AND AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO E-GIFT CERTIFICATE, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT AN E-GIFT CERTIFICATE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH E-GIFT CERTIFICATE.
10. Modification. SMOOTHTECH|PRO™ reserves the right to make changes to these terms and conditions at any time. If SMOOTHTECH|PRO™ makes a material modification to these terms and conditions, it will notify you by displaying a prominent announcement above the text of these terms and conditions, as appropriate, for thirty (30) days, and that will be deemed sufficient notification, of such changes. Should you wish to terminate your account due to a modification, you may do so by sending an email with the subject line "Termination" to the following email address: membercare@SMOOTHTECH|PRO™.com. If you choose to continue using the website, you agree that by doing so you will be deemed to accept the new terms and conditions, as relevant.
11. Customer Support. If you need assistance, please email us at membercare@SMOOTHTECH|PRO™.com or call Member Care at 1-888-892-3208.